New analysis: when ChatGPT, Gemini and Google name providers at all, measured with real search queries from Austria.Read, in German →
Atziry
Industry · Financial services

Is your offer named when customers ask AI?

Before signing, customers often ask ChatGPT today: which insurance fits, which account is cheap, which firm knows the topic? We measure for which questions you get named and provide content that Google and AI trust.

Schematic illustration, not an original screenshot.
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With money, every detail counts.

What does AI visibility mean for financial services?

In plain wordsWith money questions, trust is everything, for AI too. It tends to name providers whose details are clear, current and backed: terms, conditions, who advises and with which qualification. Hidden in PDFs or vaguely worded, that helps little.

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Trust is hard to check

A customer compares two insurers. For one she finds neither clear conditions nor a date of last update.

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Key facts hidden in a PDF

The account fee is only in a PDF file, the page itself just promises "cheap".

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Answer without a click

Someone gets the explanation in the AI answer and visits no website. What matters then is who gets named for the provider question.

What our data shows

Our own measurements and studies, with sources. Where a number applies to all industries, we say so.

18 in 100clicks from longer search questions can be answered fully or partly by AI in the finance and insurance sector
85%of provider searches: ChatGPT names specific providers
2.48xhigher chance of a Perplexity citation when a page answers the question directly
−40%click-through rate for questions AI answers completely

For questions about providers, AI almost always names names. The only open question is whether yours is among them. In our data test, a citation was most strongly linked to whether a page answers the question directly.

Sources: The industry value comes from our AI click calculator, our own analyses of around 300 websites, mostly from Austria, as of October 2026. The other values apply to all industries: 85% and 35% from our provider analysis with 873 searches in four AI services, October 2026. 2.48x from our data test with 522 searches, a correlation, not proof. −40% from our AI Mode study, summer 2025 vs summer 2026. Provider analysis · GEO data test · AI Mode study · AI click calculator

Which questions lead to names

Not every question ends with a recommendation. When someone asks for providers, ChatGPT almost always names names, for knowledge questions rarely. The first two rows matter most for you.

AspectExample from your industryChatGPT names providers
Provider search"how do i find good car insurance in austria for electric cars?"85%
Price question"electric car insurance cost"55%
Comparison"difference between commuter allowance and commuter euro"39%
Knowledge question"how does leasing work"22%

Source of percentages: our provider analysis with 873 searches, October 2026, all industries. The example questions come from our analyses and show how users in this industry ask, translated from German.

The questions customers really ask

From our analyses: this is how customers ask when they look for offers like yours, translated from German. Next to them: what your website needs for them.

Source: our own analyses of search queries, mostly from Austria, June 2025 to October 2026. Only questions that came up several times independently, without company, brand or personal names.

How we work

Four steps, each with a result you can see.

  1. 01
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    Collect your customers' questions

    Which questions do customers ask AI? From search data, customer voices and your expertise.

    Result: question list by priority

  2. 02
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    Measure who gets named

    Each question several times in ChatGPT, Perplexity, Gemini and Google AI, without questions containing your name.

    Result: baseline per question and system

  3. 03
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    Answers on your website

    Pages that answer the questions directly, with clear details: terms, conditions, advisors, qualifications and update date.

    Result: pages that can be cited

  4. 04
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    Observe and refine

    Measure the same questions again regularly and see what changes.

    Result: a trend, not a snapshot

Who benefits

Each sector has its own questions. We measure the ones that fit your customers.

Banks

Banks and neobanks

Questions about accounts, loans and terms, often with comparisons.

Insurance

Insurers and brokers

Questions about tariffs, conditions and advice.

Firms

Tax advisors and law firms

Local questions about specialization and prices.

Fintech

Fintech

Questions about security, regulation and costs.

Atziry platform

See how AI
talks about you

The platform shows how ChatGPT, Gemini and Claude describe your brand, which providers get named instead of you and where you can catch up fastest.

Brand perception analysis: unprompted mentions, tone and brands named instead of yours
A real analysis across ChatGPT, Gemini and Claude. Brands replaced.
  • Per systemChatGPT, Perplexity, Gemini and Google AI separately, because they often cite different sources
  • Without your namewe measure questions the way your customers ask them, not questions about your brand
  • With reasonsfor every suggestion you see which data it is based on

What you get

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Measure first, then act.

  • Question listthe questions customers ask AI, sorted by priority
  • Measurement per systemwho gets named for which question, you or others
  • Clear detailsterms, conditions, advisors, qualifications and update date on your website in a way Google and AI can read
  • Contentpages that answer specific questions directly
  • Trendregular measurement in the platform, clearly explained

FAQ: AI visibility for financial servicesIncluding the questions for which AI cites other providers today.

How do customers really ask about finance topics?
Very often as an explanation question ("how does leasing work") or a cost question ("electric car insurance cost"), often with reference to Austria. In our analyses, about 13% of finance queries start with a question word, more than in any other of the ten industries. Clear explainer pages with an example calculation answer exactly that.
Why does AI name comparison portals instead of us?
Portals have uniform, current details and are mentioned often. If you show your own terms and conditions clearly, up to date and on the page itself, you give AI a better source.
What matters most in financial content?
Author and qualification, sources, update date and clear numbers instead of vague promises. Google judges money topics more strictly, and AI answers often build on the same sources.
How strongly does AI affect our industry?
According to our AI click calculator, AI can answer 18 in 100 clicks from longer search questions in finance and insurance fully or partly itself. Explanatory questions lose clicks, questions about providers stay important.
AI click calculator
Where do we start?
With a measurement: for which customer questions do providers get named, who are they and which sources does AI use? Then we rework the pages with the biggest gap first.
AI visibility audit
How do you handle regulatory requirements?
You approve all content about products and terms. We write clearly and with evidence, without promises of returns.
What does it cost?
It depends on the number of questions, locations and languages and on whether we also write content. In the first call we clarify the scope, then you get a fixed quote.

For which customer questions
is your name missing?

In the first call we ask a few typical customer questions live and show who gets named today. Free, no obligation, 30 minutes.

Your contact: Aredi Dragusha, [email protected]